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Confirm that the Connector PC has access to the Internet as outlined here. Check the print connector event log for errors. Event 27 - AD - Hybrid configuration - Impersonation failed. See Troubleshooting AD Hybrid. Event 9 - Merge Ticket failure. This occurs when there is a mismatch between the options supported by the print driver on the Connector and the IPP Specification as outlined here - Supported Print Options.
To view the specifics, follow the troubleshooting steps here. For known issues regarding merge tickets errors, you can find them here. When starting the Print Connector app, you see an error that the wcf endpoint is not listening. You may also see that the Print Connector is crashing on startup. This indicates that there may be a conflict accessing port If another process is using the port, use the following steps to change the port being used by the Connector.
Download and open Fiddler. Verify that Fiddler isn't capturing traffic. Select File and make sure Capture Traffic isn't checked. Enable capturing traffic. Select File , then select Capture Traffic. To collect web logs, we recommend using the web browsers' developer tools. Skip to main content.
This browser is no longer supported. Make sure the 2. If the router broadcasts separate network names SSIDs for each band, connect the printer to the 2. Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation.
You can also configure the software to allow HP downloads and installations. Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point router. Objects such as refrigerators or metal bookcases can interfere with wireless signals. Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer.
Use the control panel menu to type an IP address that is valid for use on your local area network. The green link light should be steady, and the orange activity light should blink when the cable is connected. Check the cable: Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable Ethernet cables and phone cables look similar but are different sizes.
Reconnect the cable: Disconnect, and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router.
Use a different cable: Connect a different Ethernet cable. To find out if your printer is connected to Wi-Fi, see if your printer's built-in menu has options for checking its Wi-Fi connection, or check the printer's manual for instructions about how to add it to a Wi-Fi network. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
Sometimes power-cycling your printer like this can resolve the issue. Select your printer and then select Open queue. If you see a message that says, "Windows will stop managing your default printer for you," select OK.
Note: If you select OK , Windows will stop automatically setting the last printer you used as your default printer. Under Document Name , select any documents listed, and under Document , select Cancel. Once the run is completed and problems detected, it will offer to fix the problems for you. If this does not help and you are still facing problems, your printer may need a new driver.
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